Updating Payment Information for Crate Hackers
It is easy to update your payment information. Follow these steps:
- Go to the Billing Portal
Access it here: Billing Portal. - Enter your email
Use the same email you used when you signed up for Crate Hackers. - Find your Invoice ID
Look on your most recent invoice under “ORDER ID” or “Invoice ID”.
Search your inbox for messages from support@thedjsvault.com. The invoice was emailed to you.
- Type in your Invoice ID
Enter the ID in the field on the Billing Portal page. - Click “Locate Order”
This will load your current billing details.
- Update your information
Edit your credit card details or billing address as needed. - Double check everything
Make sure card number, expiry date, name, and address are correct before you save. - Billing note
If you update in the middle of a billing cycle, you may receive a final bill or prorated charge. - Need to cancel
Please fill out this form to enter the Billing Portal, tell us why you are cancelling, and we will assist you there.
You can also email: help@cratehackers.com or support@cratehackers.com.
Important for PayPal users
If you are paying with PayPal, you cannot change your card directly in our Billing Portal.
- To fix failed payments, update your card or bank info inside your PayPal account.
- If you want to switch from PayPal to a credit card, contact us and we will adjust your PayPal billing and help you re sign up with a card.
- You can manage your active PayPal subscriptions here: https://www.paypal.com/billing/plans
Need assistance
For any questions, contact us at: help@cratehackers.com.