This older help link now points you to the maintained guide.
Troubleshoot missing songs and exports
Open the current step-by-step guide.
Start with one example file and its scanned folder. Do not clear app data or delete music as a first troubleshooting step.
If those steps do not match your app, send support your version and a screenshot. Keep your original music and library data while troubleshooting.
Reviewed September 23, 2026.