Your first goal is one useful crate that plays in your DJ software. Library cleanup can wait.
Find the help you need
- I cannot log in or need a password reset
- My songs are missing or an export is empty
- I need to update my payment information
- I need billing or account help
- I want to import a Spotify playlist
- I have a text list or CSV file
- I want better results from Ask Crate Hackers
- I want to check my version or update the app
- I am using Banger Button
New in version 12: Try Ask Crate Hackers: 12 prompts, real use cases and clear limits. Find set ideas, turn a client screenshot into a song list, or check your library.
Start here
- Install and sign in. Use the official download page and the email connected to your purchase. Installation and login steps.
- Connect your music. Open Library → Music sources → Add Folder in the desktop app. Choose a folder containing your actual music files, then let the scan finish. Scan your library.
- Choose a small crate. Open Crates → Mixable crates, or use Crates → Crate builder to make your own. Build your first crate.
- Export and test. Match the tracks to your local files, export, then load a few tracks in your DJ software before the gig. Export guide.
Good to know: Crate Hackers helps you discover, organize and prepare music. A playlist or crate can contain song ideas you do not own. Importing a song list does not download its audio.
Prefer video? The official download and setup page includes a quick-start walkthrough.
Still need help?
Reply to your existing support email or contact support. Tell us which step stopped you and what you expected to happen. Send what you have; you do not need to diagnose the problem first. Never send passwords, reset links or full payment details.
Steps checked against Crate Hackers 12.0.8 on September 23, 2026.