Crate Hackers Support

If songs are missing, crates look empty, or your DJ software cannot load tracks, start here.

What this article covers

This article shows you how to refresh your music library in Crate Hackers and fix the most common missing song issues.

Use this guide if:

• You added new music
• You moved music files
• Your crate looks empty
• Songs are missing after export
• Your DJ software cannot load a track
• The app seems stuck or slow
• Your library does not look up to date

The fix is usually not complicated.

It is usually folder paths, missing scans, disconnected drives, or selected tracks that never got selected. Tiny details. Huge annoyance. Classic computer nonsense.

Important note

Crate Hackers does not upload your music.

It scans your local music folders so it can read your files, tags, and file locations.

Your music stays on your computer or external drive.

What Re-sync does

Re-sync tells Crate Hackers to scan your selected music folders again.

Use it when your library has changed.

For example:

• You downloaded new tracks
• You added songs to your music folder
• You moved files to a new folder
• You connected an external drive
• You cleaned up folders
• You used Folder Flattener
• You changed where your music is stored

Re-sync helps Crate Hackers refresh what it sees.

How to re-sync your music

1. Open Crate Hackers.
2. Go to My Music.
3. Confirm your music folder is listed.
4. Click Re-sync.
5. Wait for the scan to finish.

Do not close the app while the scan is running.

If your library is large, the scan may take a little time. That is normal.

My Music > Re-sync

When to use Add Folder

Use Add Folder when Crate Hackers is not looking in the right place yet.

Go to:

My Music > Add Folder

Then choose the folder where your actual music files live.

Good folders to choose:

• Main music folder
• DJ music folder
• Record pool downloads folder
• External hard drive music folder
• Clean library folder created with Folder Flattener

Make sure the folder contains real music files like MP3, WAV, AIFF, FLAC, or M4A.

If you choose a folder with only shortcuts or playlists, Crate Hackers may not find your songs.

If your crate is empty

If you created a crate and nothing appears, check these first:

1. Did you scan your music library?
2. Did you add the correct music folder?
3. Did you wait for the scan to finish?
4. Did you select songs using the checkboxes?
5. Did you save the crate?
6. Did you filter the view by accident?
7. Did you import a playlist that contains songs you do not own locally?

Start with My Music.

Most empty crate issues begin there.

If songs are missing after importing a Spotify playlist

Spotify Import brings in the song list.

It does not bring in the audio.

If songs show as missing, that usually means Crate Hackers could not find those tracks in your scanned local library.

To fix it:

1. Check whether you actually have the song file.
2. Make sure the folder containing that file has been added in My Music.
3. Click Re-sync.
4. Review the imported playlist again.
5. Use your normal record pools or legal music sources to fill missing tracks.

Spotify is the research source.

Your playable files still need to come from your library or supported music sources.

If a song appears in Crate Hackers but will not load in your DJ software

This usually means the file path changed.

Common causes:

• The file was moved
• The file was renamed
• The folder was renamed
• The external drive is not connected
• The file was deleted
• The playlist points to an old location
• Your DJ software has not refreshed its library yet

Try this:

1. Confirm the file still exists.
2. Connect your external drive if needed.
3. Open Crate Hackers.
4. Go to My Music.
5. Click Re-sync.
6. Re-open the crate.
7. Export again.
8. Open your DJ software and refresh or re-import the playlist.

If the DJ software still cannot load the song, check the file location inside that software.

If export is not working correctly

Check these basics:

• Did you choose the correct export option?
• Are you exporting to the DJ software you actually use?
• Did the crate save before exporting?
• Are the songs matched to local files?
• Did you select the matched tracks before export?
• Did you import or refresh inside your DJ software?
• Are your files on an external drive that is currently connected?
• Did you test the crate before the gig?

Crate Hackers prepares the crate.

Your DJ software still needs to find and load the actual files.

If the app freezes or spins

If Crate Hackers gets stuck, try this in order:

1. Wait a moment if a scan or sync is running.
2. Make sure you are online.
3. Close and reopen Crate Hackers.
4. Restart your DJ software if it is open.
5. Restart your computer if needed.
6. Open Crate Hackers again.
7. Go to My Music and re-sync.

Do the simple stuff first.

Most of the time, the computer is just being dramatic.

When to use Clear All

If the app keeps spinning or your local library view seems stuck, you may see an option like:

Clear All

Use this only after trying the basic steps above.

Clear All is not a casual refresh button.

It is meant to reset the local library data inside Crate Hackers so you can start fresh with your scanned folders.

After using Clear All:

1. Go back to My Music.
2. Click Add Folder.
3. Choose your music folder again.
4. Let the scan finish.
5. Re-sync if needed.

Best troubleshooting checklist

Run this checklist before contacting support:

1. Are you online?
2. Are you logged in?
3. Is your music folder added in My Music?
4. Did you click Re-sync after adding or moving music?
5. Is your external drive connected?
6. Did the scan finish?
7. Did you select songs with the checkboxes?
8. Did you save the crate?
9. Did you choose the correct export format?
10. Did you import or refresh inside your DJ software?
11. Did you test whether the tracks load?
12. Did you restart Crate Hackers and your DJ software?

This fixes most issues.

Not glamorous. Very effective.

When to contact support

If you are still stuck, email:

help@cratehackers.com

Include as much detail as possible.

Helpful information:

• Your computer type: Mac or Windows
• Your DJ software: Serato, Rekordbox, VirtualDJ, Engine DJ, Traktor, etc.
• What you were trying to do
• What went wrong
• Any error message you saw
• Whether your music is on your computer or an external drive
• A screenshot, if possible

The more specific you are, the faster support can help.

Quick checklist

Before moving on, make sure you can:

• Go to My Music
• Use Add Folder
• Use Re-sync
• Understand why songs may be missing
• Check whether your external drive is connected
• Re-export after fixing file paths
• Use Clear All only when needed
• Contact support with useful details

The main idea

Most missing song issues happen because files were added, moved, renamed, or stored somewhere Crate Hackers has not scanned yet.

Go to:

My Music

Add the right folder.

Click:

Re-sync

Then test your crate inside your DJ software before using it live.

Need more help?

Crate Hackers changes fast, so some screens or buttons may look slightly different than the examples here. The core workflow should still point you in the right direction.

Watch the latest Crate Hackers guides on YouTube:
https://www.youtube.com/@cratehackers

Join us live every Tuesday night at 8 PM Eastern for the Crate Hackers Hackathon on Twitch and CrateHackathon.com:
https://www.cratehackathon.com

Need help from the team?
Email help@cratehackers.com