Use the billing portal to manage payment details for the purchase it recognizes. Have your purchase email and receipt or order ID ready.
Update a card
- Open the billing portal and follow its account or order lookup.
- Use the email connected to your purchase. Copy an order or invoice ID from the receipt if requested.
- Make the payment update inside the secure portal and check its confirmation.
If the portal cannot find your order
Open Account Help and choose Update payment info, then the billing-help option. You can also reply to an existing support ticket with your purchase email and order ID.
If you paid through PayPal
Check the relevant automatic payment in your PayPal account. Payment-method changes for a PayPal subscription may need to be made there. If you are unsure which purchase a payment belongs to, ask support before making changes.
Need a receipt, charge review, pause or cancellation?
Use the billing and account guide. A payment-method update by itself does not confirm that a subscription has been canceled.
Keep payment details private: enter card numbers only in the secure payment portal. Do not send full card numbers, security codes or banking login information to support.
Reviewed September 23, 2026.