Use Crate Hackers Account Help for an account request, or reply to an existing support ticket. Include the email used for your purchase.
Find a receipt or invoice
Search your email for Crate Hackers, The DJs Vault, receipt, invoice or order ID. Check other inbox tabs and junk folders. If you cannot find it, support can help with the purchase email and approximate purchase date.
Update payment details
Follow the payment information guide. Enter payment details only in the secure billing portal.
Unexpected, duplicate or disputed charges
Send the charge date, amount, purchase email and order ID if available. Attach a screenshot with full card or bank details hidden. Add new information to the same ticket so the history stays together. The team will review the account; an article or automatic reply cannot approve a refund.
Need a pause or want to cancel?
In Account Help, choose the option that matches your request. If you want to cancel, choose Cancel membership and submit the requested account details. If the form fails, email help@cratehackers.com with the request.
If you would prefer help getting value from the app, tell us what is blocking you. You can still ask to cancel. A submitted request is not the same as a confirmed account change; keep the team’s confirmation.
Pause requests are reviewed manually. If a pause is approved, ask support how and when to reactivate; do not assume an automatic restart date.
Reviewed September 23, 2026.