If your welcome or login email is missing, start with the email address used at purchase.
- Search that inbox for Crate Hackers and help@cratehackers.com.
- Check spam, junk, promotions and other inbox tabs.
- If the account exists but you do not know its password, use Forgot Password in the desktop app.
- If the email still cannot be found, contact support and ask the team to check your account and resend the appropriate instructions.
What helps us find the account
- Your purchase email.
- An alternate email you may have used, if relevant.
- An order or invoice ID if available.
- Whether you received a receipt, welcome email or reset email.
If you already paid, do not buy again just to test access. Never send a password or reset link.
Still need help?
Reply to your existing support email or contact support. If a form is not working, email help@cratehackers.com with these details. Send what you have; you do not need to diagnose the problem first. Never send passwords, reset links or full payment details.
Reviewed September 23, 2026.