If you bought lifetime access and the app asks you to subscribe again, contact support before purchasing again.

Check these first

  1. Use the email tied to the lifetime purchase. Search your inbox for the original receipt or order ID.
  2. If you cannot sign in, follow the password reset guide.
  3. Use the app from the official download page.

If access is still missing

Reply to your support ticket or contact the team with:

  • The purchase email and any relevant alternate email.
  • The lifetime receipt or order ID, if available.
  • A screenshot of the access message.
  • Your app version and whether you use Mac or Windows.

Hide payment numbers and never include your password. Support needs to verify which purchase belongs to the account before confirming access or changing it. If you cannot find the receipt, send the other details you have.

Reviewed September 23, 2026.